Walasa Shipping Policy and FAQs
We offer FREE trackable international shipping on all orders.
Standard Shipping Times:
US: 6 - 12 days*
Canada: 8 - 13 days*
United Kingdom: 10 - 15 days*
Australia and New Zealand: 7 - 15 days*
Europe: 9 - 15 days*
Latin America: 10 - 25 days*
Africa: 10 - 25 days*
Other countries: 14 - 30 days
Busy Season: 20-40 Days
*By days we mean working days.
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
All orders are scheduled for shipment immediately after the order has been placed. We can not cancel an order once it has been scheduled for shipment so we kindly ask that you please double check your cart before checking out. If a mistake has been made while placing your order, please contact firstname.lastname@example.org as soon as possible and we will do our best to accommodate your request but there is no guarantee that we will be able to process a change.